Do I need to be member to use this service?

No, you do not need to be a member, we gladly service non-members. Members take preference and get better trip rates, so it is not a bad idea to sign up to our memberships🙂

​

Where can I make use of this service? 

We offer services in Johannesburg, Pretoria, Ekhurleni, Cape town, Stellenbosch, Garden route, East London, Port Elizabeth, Durban, Pietermaritzburg, Nelspruit, Witbank, Bloemfontein, Welkom, Potchefstroom, Rustenburg, Polokwane & Mokopane. One membership covers you in all these regions!

​

Do I have to go home when making use of the service? 

No, we are flexible and you may use the service from any location to any location within our operational areas. Eg. From one pub to another.

​

Do I have to prebook in advance?

It is always advisable to ensure availability. However, you can make a booking for ASAP, however this is subject to availability, and this may take up to three hours.

​

Can I make payment using credit card?

Unfortunately, not. We accept cash, EFT or debit order.

​

Are my unused trips carried over into the next month?

Unused free km’s at the end of each billing cycle fall away. Pro rata membership fees may be charged.

​

Do you offer a point-to-point service without my car?

Yes, Ride Along does offer a taxi service.

​

How soon must I cancel/change a booking?

You must inform our contact centre on 010 447 2162 at least one hour before the scheduled collection time should you wish to amend the time or cancel the trip. If this is not done in time, you will be held liable for a cancellation fee that will be equal to the minimum trip charge. Please be aware that the change is subject to driver availability.

​

What happens if we are involved in an accident?

Should an accident occur, Ride Along, its driver and all employees will not be liable in any respect. The customer is responsible for insuring their own vehicle including third party drivers and drivers under the age of 25.

​

What happens if I am caught driving under the influence of alcohol? 

If you are over the legal limit & are stopped in a roadblock, you will be summarily arrested and must appear in court. There are no options such as an admission of guilt fine if you’re found guilty of drunk driving in South Africa you could face up to 6 years in jail. You could also be liable for fines of up to R120 000 and your driver’s license may be suspended. You will also have a criminal record which can have serious ramifications for the rest of your life. Of course, the worst-case scenario is that you could kill someone else on the road, your loved ones or yourself.